You may cancel any scheduled care for a full refund up to 72 hours prior to the scheduled time. Cancellations within 72 hours of the scheduled care incur a fee equal to 50% of the prepaid amount up to a maximum of $95.
Example: If your appointment is $100 and you cancel before 72 hours you will receive the whole $100 back.
Example: If your appointment is $100 and you cancel before 24 hours, you will get $50.
Example: If your appointment is $200 and you cancel within 24 hours, you will get $95 back.
If you would like to reschedule your appointment please contact the provider directly.
Still have questions?
Connect with our customer success team for answers.
Click the messenger button located in the bottom right corner of your screen.
Or, email us:
We’ll get back to you within 48 hours.