Patients can only book inside the times you make available, so this is what turns a listed provider into a bookable one.
Weekly availability
- Go to Business > Providers and pick the provider.
- Open their weekly availability schedule.
- For each day, add the time slots the provider is bookable.
- For each slot, mark it in-person or telemedicine, and assign a location.
- Save.
Time off (Out of Office)
To block vacation, holidays, or closures, use Out of Office. You can set it for a single provider or the whole practice, with a start and end date. Blocked dates won't be bookable.
Go to Business > Out of Office and select Schedule Out of Office. The Provider or Business dropdown sets who the block applies to. Your practice is the first option in that list, above the individual providers. Pick a person to block time for that provider only, or pick your practice to close the whole business, which blocks every provider at once.
Tip: if a patient says a time isn't showing as bookable, check both the weekly availability and Out of Office for that provider.
